Step 1 –
Order is placed
Step
2 – Order is processed
- please refer to Processing Time
Step
3 – Order ships -
please refer to Transit Time
Step
4 – Order is delivered
PROCESSING TIME
Orders
are processed and shipped Monday – Friday from our warehouse in Shanghai,
China. Orders placed on holidays or weekends will begin processing the next
business day. Orders are processed and shipped in 1-3 business days. If items
in your order are out of stock or delayed for shipping we will notify you by
e-mail.
TRANSIT
TIME
Transit
time refers to the time it takes from when the package is shipped to reaching
its destination. The actual shipping time varies from country to country, it may take somewhere from 10 - 20 business days (14 - 28 week days).
ORDER
STATUS
To
check on the status of your order, email [email protected]. Please include
your order number, courier number and billing information. Your order number
will be given to you upon completion of purchase. A courier number will be
given to you via email once your order ships.
ADDITIONAL
Free
shipping offer only applies to shipping within Hong Kong. We are required by
international law to disclose the full value of all shipping contents.
Processing and transit times are approximate.